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Key Responsibilities
  • Handle customer engagement for some of the world's biggest brands over voice, messaging, chat & E-mail
  • Responsible for all customer-related inquiries and questions
  • Be a dynamic team player in a fast-paced, high-energy, change-oriented environment
Eligibility
  • 6 months contact center experience preferred, though not mandatory
  • Minimum 18 years old
  • Minimum qualification 10+2. Graduate preferred
  • Logical problem-solving skills and ability to multi-task
  • Exemplary oral and written communication skills
  • Open to working in multiple shifts
  • Proactive with keen attention to detail
  • Understanding and empathetic towards customers
Work for the Leading Global Brands
Key Responsibility
  • Interact with customers via inbound/outbound calls, chats and e-mails to resolve routine IT problems like
  • troubleshooting server operating system environment, server deployment/redeployment, networking
  • Troubleshooting basic laptop/desktop related queries
  • Troubleshooting issues involving internet connectivity, modems etc.
Eligibility
  • 3+ years of experience in a similar role
  • Minimum 18 years old
  • Minimum qualification 10+2, graduate preffered
  • Working knowledge of server operating system environment, server deployment/redeployment
  • Preferably 6 months to 1 year of ICC experience (not Mandatory)
  • Ability to troubleshoot equipment and system problems
  • A dynamic team player in a fast-paced, high-energy, change-oriented environment
  • Logical problem-solving skills and ability to multi-task
  • Excellent oral and written communication skills
  • Open to working in multiple shifts
  • Proactive with keen attention to detail
  • Understanding and empathetic towards customers
Work for the Leading Global Brands

Concentrix in Numbers

Clients

80

Fortune 500 Clients
countries

40+

Countries
Languages

6

Continents
employees

225k+

Staff
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Industry Recognition

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Concentrix Wins Brandon Hall Group Award
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Concentrix Wins Gold Stevie for Financial Innovation
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Fortress Cyber Security Award goes to Concentrix
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Five ACEF Award Wins for Excellence in HR
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Concentrix Gamification and Training Strategy Recognized at Global Training & Development Leadership Awards
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Concentrix Wins Technoviti
Learning & Development
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Amazing Opportunity
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World's Biggest Brands

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