Choosing the right career path is an important decision to make in our lives. The market is ever-evolving, with hundreds of opportunities being created every day. For freshers and even experienced young professionals, deciding which field is best for them to grow their careers is imperative. If you’re a recent graduate looking for promising career options, Concentrix offers a range of exciting opportunities that are perfect for freshers. This article explores some of the best jobs in the market for young minds that are full of ideas, which are usually focused on voice process jobs, and other opportunities in customer support roles.
Concentrix is a global leader in customer experience and business services and is known for its innovative approaches and serious commitment to employee well-being and growth. Concentrix is present in 400 locations and more than 40 countries and offers a dynamic work environment that allows professionals to grow and hustle.
What Sets Concentrix Apart?
Global Exposure: Concentrix offers opportunities to work with clients and brands from all over the world, providing a unique chance to broaden your horizons and connect with diverse cultures and business practices.
Career Growth: Concentrix offers extensive training programmes for your career growth so that new joiners are well-settled in their job roles and can perform better.
Supportive Culture: Concentrix focuses heavily on diversity in every sense, including every gender in the workplace, and ensuring that employees enjoy work-life balance.
While there are several opportunities available at Concentrix, the most popular choices amongst fresh graduates are the voice process and customer support jobs. Let’s dive deeper into these roles:
Voice Process Jobs
The popular entry-level job for new graduates is voice process associate. This role usually involves interacting with customers over the phone to provide support and resolve issues. It also requires ensuring customer satisfaction and providing prompt solutions to clients.
What Does a Voice Process Job Involve?
As a voice process associate, one has to handle clients over calls and engage with them to assist them with their queries. They also have to give solutions to customer problems and address their concerns over telephonic calls. A lot of documentation also has to be done for customer interactions and future references.
Why Consider a Voice Process Job?
Voice process jobs are an excellent starting point for your career for several reasons. Someone who is very good at communicating and putting their ideas forward should consider this job role since it involves a lot of back-and-forth communication with the client. The position is also great for somebody with exceptional problem-solving and customer service skills since the role is client-centric, and a pre-requisite is to be in touch with the client on a regular basis.
Endless Growth Opportunities
After initially servicing the brands and clients, one can climb up the ladder by gaining experience, leading to higher positions like a team leader or manager. The job role also offers potential to transition into other roles within the company, such as training or operations, fostering a sense of optimism and ambition in recent graduates.
Customer Support Jobs
Another exciting opportunity for fresh graduates at Concentrix is in customer support. In this role, one is required to assist customers with their inquiries through various channels such as phone, email, or chat.
What Does a Customer Support Job Involve?
One will be responsible for responding to inquiries, addressing customer questions and giving information about products or services. One shall also be responsible for helping customers with technical issues and troubleshooting problems. As a customer support executive, you will ensure customer satisfaction and will have to meet or exceed customer expectations.
Why Choose a Customer Support Role?
Customer support roles are ideal for fresh graduates due to the following benefits:
Skill Development: One can always build upon skills that are relevant across industries. By solving problems for customers, you can directly contribute to customer satisfaction. Clients who are satisfied with the solutions are automatically inclined to stay connected with the company in the long run.
Exploring Different Verticles: Beyond voice process and customer support jobs, Concentrix offers a variety of career paths for recent graduates. These include positions in operations, IT support, and business analysis.
Potential Career Paths
There are numerous career paths that a fresher or an experienced graduate can explore in various fields. Some of the roles that are sought-after at Concentrix are as below:
Operations Associate: The job role requires you to oversee daily operations, manage client relationships, and ensure service quality.
IT Support Specialist: One will have to provide technical support and solutions for clients, both internal and external.
Business Analyst: Like any other business analyst job, the job here is to analyse business processes, identify improvements, and support strategic decision-making.
How to Apply for Jobs at Concentrix
If you’re interested in starting your career at Concentrix, applying for jobs is straightforward. Here’s a step-by-step guide to get you started:
Steps to Apply:
Visit the Concentrix Careers Page: Go to Concentrix’s careers section to browse available job openings.
Search for Roles: Look for “Voice Process Associate” or “Customer Support Representative” positions that match your interests and qualifications.
Fill out the Form and Details: Complete the form to submit your application. Then, you will receive a link for an evaluation test. If you pass the test, the company will call you for an interview. The entire process is designed to be transparent and fair, giving you the best chance to showcase your skills and potential.
Concentrix’s Commitment to Employee Development
One of the greatest advantages of starting your career at Concentrix is the company’s commitment to employee development. Concentrix offers a range of training programs and growth opportunities.
Training Programs
Concentrix offers initial training sessions to get you started. The company provides regular workshops and learning sessions to advance your skills. You can learn from people who are seasoned professionals in their respective fields and benefit from their invaluable advice and support.
Concentrix offers a variety of exciting roles for recent graduates, from voice process jobs and customer support positions to broader career opportunities. By choosing a career at Concentrix, you’re not just starting a job—you’re starting your career with a company that has global exposure in customer service solutions. One can have the perfect career growth with skill development and a supportive work environment, where you are valued and your growth is a priority.
